Shipping policy

SHIPPING POLICY

Order Processing Time

All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing times may be slightly delayed. We'll notify you by email if there will be a significant delay to your order.

Shipping Rates and Delivery Estimates

We currently ship to addresses within the UK only, using a standard shipping rate, calculated and displayed at checkout. Estimated delivery time is 3–5 business days.

Delivery delays can occasionally occur. Estimated delivery times are provided as a guide and are not guaranteed.

How Your Order Ships

Because each item is made to order, orders containing multiple products may arrive in separate packages and at different times. This helps us keep quality high and lets us produce your items closer to where you are.

Order Tracking

You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). Please allow 24–48 hours for tracking information to update after you receive this email.

Customs, Duties, and Taxes

As we currently only ship within the UK, no customs or import charges apply to your order.

Lost or Stolen Packages

Margotine is not liable for products lost or stolen during shipping. If your tracking information shows that your order was delivered but you have not received it, please contact your local courier or postal service, and reach out to us at margotineshop@gmail.com so we can help investigate.

Incorrect Address

Please ensure your shipping address is correct at checkout. Margotine is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at margotineshop@gmail.com — we'll do our best to update it before the order ships, but we cannot guarantee changes once processing has begun.

Questions

If you have any questions about your shipping or delivery, please contact us at margotineshop@gmail.com.