Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please insert a cover note with your name, address, email address, and contact telephone number in your return parcel.

To start a return, you can contact us at margotineshop@gmail.com. Please note that returns will need to be sent to the following address: Myrtle Cottage, Vernham Dean, Andover, Hampshire, SP11 0LD.

Return shipping costs are the customer's responsibility. We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item. Once your return is received and inspected, we'll notify you whether your refund or exchange has been approved. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at margotineshop@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us within 20 days of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Claims made after 20 days may not be eligible for a refund or replacement.

Exceptions / non-returnable items

As we only sell clothing, all items are eligible for return provided they meet the conditions above: unworn, unused, with tags attached, and in their original packaging.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

To exchange an item, please follow the returns process above. Once your returned item is received and approved, we'll process your exchange or issue store credit for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund or exchange has been approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at margotineshop@gmail.com.